Water Damage and Flood Damage Restoration Port Macquarie

Port Crystal Cleaners specialises in Flood damage restoration & flooded carpet water extraction in Port Macquarie. Has your washing machine overflowed? Have you left a window open during a heavy storm? Flood Damage is a very serious problem which can quickly lead to damaged carpets, underlay and even structural damage.

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Office: (02) 6581 4524

24/7 Emergency After Hours Contact
Daniel:  0477 880 093

Water Damage, Flood Damage and Flood Restoration Port Macquarie

Water Damage, Flood Damage and Flood Restoration Port Macquarie

Water Damage and Flood damage can add up very quickly if action isn’t taken quickly after flooding occurs and other problems may arise in the future if not treated promptly! Not only is property and asset damage an issue, The health risks that wet carpet can impose is far more serious and needs to be dealt with professionally and efficiently. We can also complete Water Damage and Flood Damage work in Port Macquarie and surrounding suburbs for any insurance company on behalf of you.

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50+ 5 Star Ratings50+ 5 Star Ratings50+ 5 Star Ratings50+ 5 Star Ratings50+ 5 Star Ratings
350+ Five Star
Facebook Reviews

Top Rated Tile Cleaning Port Macquarie

What Makes Port Crystal Cleaners Flood Damage Restoration Different?

We understand the urgency when it comes to water damage and flood damage restoration in Port Macquarie.

We not only offer a 24/7 emergency flood damage service, We will also guarantee that we will attend the water damaged property and complete our initial inspection within 1 to 2 Hours.

We use state of the art flood damage restoration equipment to ensure that your house is back to normal with minimal fuss and disruption.

Our Extensive Water Damage and Flood Damage Restoration Procedure:

Flood Damage Inspection and Assessment

First of all we thoroughly inspect and assess the water damage. We also take photographic evidence of the water damage & flooded areas for insurance purposes. We have state of the art moisture detection instruments that accurately detect moisture in many different mediums.


Pending our initial assessment, The underlay may need to be removed. In this case we remove the underlay so that the subfloor & carpet backing may be dried efficiently and safely.

Water Removal and Extraction

Secondly we use our state of the art equipment to extract as much of the moisture as possible. We do this from the both sides of the carpet to maximise the results.


Before the drying process can be completed we need to treat the water damaged carpet to ensure that it doesn’t pose any health risks. Wet carpet and underlay can be extremely unhygienic and needs to be treated with the correct Anti-Microbial chemistry to ensure that mould/mildew and bacteria is eliminated.


Once the water has been removed, We then re assess the situation. If the majority of the water has been extracted, We then provide Air Movers which will rapidly increase the drying process. We may also use a commercial grade dehumidifier to speed up the drying process if required.


Once all of the above steps have been completed we will clean & sanitize the carpet as per normal process to remove any remaining contaminants that may still be present.

Example Photos of Our Work

Our Goal is Simple: Deliver Prompt and Professional Flood Damage Restoration Service in Port Macquarie

For over 20 years Port Crystal Cleaners has been providing a first class Water Damage and Flood Damage Restoration service in Port Macquarie and Surrounding suburbs.

Not only do we perform Water Damage and Flood Damage Restoration on a daily basis, We also perform professional Commercial Cleaning, Tile Cleaning, Upholstery Cleaning and General Pest Control. Our love for Water Damage and Flood Damage Restoration and dealing with the public is what sets us apart and it shows through our positive reviews and loyal customer base.

We guarantee from the initial phone call through to the end result, We WILL exceed your expectations.

Frequently Asked Water Damage and Flood Damage Restoration Questions

Should carpet be replaced after water damage?

If the carpet has been wet for longer then 48 hours, It should be replaced. Mould, Mildew & Bacteria multiply very quickly and this can become a very unhealthy covering in your household if not dried correctly and efficiently.

Can you salvage carpet after a flood?

Yes and No. If the water that flooded the carpet is clear water, The carpet can be restored if attended to immediately and dried correctly. If the carpet is affected by grey or black water it should be replaced as there is a large amount of biological matter that has run through your carpet, underlay and subfloor which in most cases cannot be fully removed.

How do you get water out of a flooded carpet?

This should be attended to by a professional who has the right equipment and knowhow to do so. The carpet may not look too bad, but the underlay and subfloor is more then likely soaking wet and needs to be dried along with the carpet.

Will carpet padding dry out?

Carpet underlay can dry out, depending on the age and condition. This is also dependant on a professional attending to the site within 24 hours to remove the excess water and drying the area out with specialised drying equipment.

How long does it take for mold to grow in wet carpet?

Mould, Mildew & Bacteria can start to grow after just 20 minutes in the right conditions. They effectively double every 20 minutes. In the right conditions in under 12 hours that number can exceed 1 billion.

Is mold under carpet dangerous?

Mold under the carpet is very dangerous. If you have mould in your carpet whether its on the top face pile or in the backing / underlay, It should be replaced immediately.

25 Years of Experience
Offering Professional Cleaning Services:

Carpet Cleaning

We use only the highest quality cleaning chemistry to ensure the best possible long term result for your carpet

Commercial Cleaning

We provide structured cleaning services to suit your needs. With monthly on site inspections to ensure the quality of our work

Pest Control

We are able to safely identify & control other pests that may be lurking around your house such as Cockroaches, Spiders and more.

Flood Damage

24/7 Emergency service using state of the art restoration equipment for flood damage & flooded carpet water extraction

Upholstery Cleaning

We use the power of hot water to clean and extract any dirt and contaminants that may lie in your upholstery

Rug Cleaning

We have a dedicated rug washing plant in Port Macquarie’s industrial area, drop a rug off and collect it at your own convenience

Tile & Grout Cleaning

The equipment we use to clean Tiles & Grout is state of the art, once completed your Tiles will look like they are brand new

Pressure Cleaning

We have brand new, State of the art Pressure cleaning equipment which can yield up to 3000psi of high pressure power